TWorld Training — Terms and Conditions

TWorld Training is the trading name of Karen Chesters Group, a sole trader, trading from Unit 6 Alvecote Stud, Robeys Lane, Alvecote, Tamworth, Staffordshire, B78 1AS ("we", "us", "our", "TWorld Training"). TWorld Training is part of TWorld Studio.

You can contact us by email at tworldtraining@gmail.com or by telephone on 07388 873401. Our registered address for legal and tax purposes is held on file and available on request.

2. Who Can Enrol
The minimum age for enrolment on any course is 16 years old. Students aged 16 or 17 must have the written consent of a parent or legal guardian before enrolling, and TWorld Training may require this consent to be provided as part of the booking process. TWorld Training reserves the right to request proof of age.

3. How To Book
To book a course, please contact us at tworldtraining@gmail.com to discuss your requirements. Once we have confirmed course availability, dates and pricing with you, you will be asked to complete a booking form and make payment (in full or via a payment plan, where available) to confirm your place.

A contract between you and TWorld Training is formed once we have confirmed your booking in writing and received your payment (or first instalment).

4. Student Information
All students will be sent a student welcome email confirming available dates, course start and finish times, course requirements and our code of conduct.

5. Course Prices and Payment
Course prices displayed on our website at the time of enrolment are the prices you will be charged for that booking. We reserve the right to alter prices for future bookings at any time; any change in price will not affect a booking you have already confirmed and paid a deposit or fee for.

Payment plans are available on some, but not all, courses. Where you choose a payment plan, you remain responsible for paying the full course fee. If you decide not to continue with a course after enrolling, the full outstanding balance remains payable.

If a scheduled instalment payment is missed, we may suspend your access to training, course dates and your certificate until payment is brought up to date.

The balance for all training courses must be paid prior to completion of training; we will confirm the relevant deadline for each course.

If any outstanding payment remains unpaid following a request for payment, we may refer the debt to a debt collection agency. Before doing so, we will give you a reasonable opportunity to raise any dispute about the amount owed.

6. Your Right to Cancel (Distance Contracts)
If you booked your course by email, telephone, or through our website without meeting us in person beforehand, your booking is a "distance contract" for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a legal right to cancel this contract within 14 days of booking without giving a reason, unless one of the exceptions below applies.

This 14-day cancellation right does not apply, or ends early, where: (a) training has already commenced with your express request and acknowledgement that you would lose your cancellation right once we began providing the service; or (b) the course is scheduled to start, and you have agreed to it starting, within the 14-day period.

Where you are entitled to cancel under this section and do so in time, we will refund payments received from you, except for any amount reasonably corresponding to services already provided at your request before you told us you wished to cancel.

This right is separate from, and does not replace, the cancellation and rescheduling terms in sections 7 and 8 below, which apply once the 14-day period has ended or where an exception above applies.

7. Cancellations and Rescheduling By You
All booking fees are non-refundable once the 14-day cancellation period in section 6 has ended (or does not apply). This reflects the administrative and resourcing costs we incur in reserving your place, tutor time, and materials.

If you cannot attend your original course date, we can offer one further date, provided you give us at least 3 days' notice. If repeated cancellations by you result in TWorld Training losing significant course dates, we reserve the right to deduct the cost of those lost dates from your course fees or future training.

Once training has commenced, we do not offer refunds for sessions you are unable to attend; instead, we will arrange a new date at the next available opportunity, provided you have given us the required notice.

Where a model has been booked for your practical assessment and you need to cancel, we require at least 3 days' notice. If less notice is given, the model must still be paid, and this cost will be passed on to you.

8. Cancellations, Postponements and Changes By Us
We reserve the right to alter course dates, venues, course content, materials, tutors or course requirements where reasonably necessary, and we will give you as much notice as possible. Where such a change is not due to an Event of Force Majeure (see section 9), we will not do so in a way that removes your statutory rights under section 15.

If we need to postpone or change your course date or location and you are unable to attend the new date, your fee will roll over to the next available course you are able to attend.

If we cancel your course with more than 5 days' notice, we are not liable for any pre-booked travel costs you have incurred. All course fees remain non-refundable and non-transferable in these circumstances, except where required by law.

We are not able to offer refunds for cancellations caused by circumstances outside our reasonable control, such as adverse weather, terrorism, transport disruption, flooding or industrial action, save as set out in section 9.

9. Force Majeure
TWorld Training will not be liable for any delay in training, financial loss, or failure to perform its obligations under these terms where this is due to a cause beyond our reasonable control which could not reasonably have been anticipated (an "Event of Force Majeure"), including but not limited to fire, flood, catastrophe, pandemic, acts of God, insurrection, industrial action, war or riots. Our obligations will be suspended for as long as the Event of Force Majeure continues.

10. Models for Practical Assessment
Some courses require students to provide models in order to complete practical assessments. Where this applies, we will tell you in advance. It is your responsibility to arrange suitable models; it is not TWorld Training's responsibility to provide models for you.

11. Case Studies and Supporting Study Material
Where case studies or supporting materials are required, these must be completed to the standard set by the relevant accrediting body. This work forms part of your assessment portfolio; if it is not completed, the required grade or pass cannot be awarded by the accrediting body.

12. Course Completion, Communication and Conduct
You are responsible for meeting the study requirements set by TWorld Training and your tutors, whether in the training centre, online, or as home-based case study work. If you do not meet these requirements, TWorld Training is not liable for this, and any extra sessions needed will be at your own cost.

All students must complete their training within 6 months of enrolment. If training is not completed within this time for any reason, TWorld Training will not extend the course or award a pass.

We will not accept plagiarism. Where plagiarism is identified, we may withhold the certificate of course completion and take further action.

All course materials and imagery are the copyright of TWorld Training and must not be reproduced or used without our permission.

TWorld Training accepts no responsibility for personal possessions or valuables brought onto our premises. Our premises are strictly no-smoking.

We will do our best to keep you informed and to communicate any changes or cancellations. Please check your email regularly, including junk/spam folders, and contact us if you have not heard from us when expected, so we can resend any missed communication.

13. No Guarantee of Pass
No course is a guaranteed pass. We will provide training with reasonable care and skill and give you a fair opportunity to reach the required standard, but the final assessment decision rests with the relevant accrediting body.

14. Confirmation of Agreement
By enrolling and signing your student agreement, you are agreeing to these terms and conditions. Failure to comply with these terms may result in dismissal from the course, without a transfer or refund, save for any rights you have under section 15 below.

15. Your Statutory Rights
Nothing in these terms and conditions affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to receive services performed with reasonable care and skill, within a reasonable time, and as described to you. If we fail to meet these standards, you may be entitled to a repeat of the service, a price reduction, or a refund, regardless of any other term in this document.

16. Klarna Payments
Where you choose to pay using Klarna, we may pass your personal data (such as contact and order details) to Klarna in the checkout process, so that Klarna can assess whether you qualify for their payment methods and tailor those payment methods to you. Your data is processed in line with Klarna's own privacy policy, available at klarna.com/uk/privacy-policy. TWorld Training acts as a retail partner introducing you to Klarna's payment products; Klarna is responsible for its own credit decisions and regulatory disclosures.

17. Complaints
If you have a complaint about your course or your treatment by TWorld Training, please contact us in the first instance at tworldtraining@gmail.com. We will aim to acknowledge your complaint within 5 working days and resolve it as quickly as possible. TWorld Training is not currently a member of an alternative dispute resolution (ADR) scheme; if we are unable to resolve your complaint directly, you may refer general consumer complaints to Citizens Advice or Trading Standards.

18. Data Protection
We take your privacy seriously. Details of what personal information we collect, why, and how you can exercise your rights are set out in our Privacy Policy, available at tworldtraining.com/privacy-policy/, which forms part of these terms.

19. Limitation of Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law. Subject to this, our liability to you for any single claim arising from your course is limited to the fees you paid for that course.

20. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

21. General
If any provision of these terms is found by a court or regulator to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These terms, together with our Privacy Policy and any booking confirmation, represent the entire agreement between you and TWorld Training in relation to your course booking. We may update these terms from time to time; the version in force at the time of your booking will apply to your contract.

Contact Us
TWorld Training, Unit 6 Alvecote Stud, Robeys Lane, Alvecote, Tamworth, Staffordshire, B78 1AS
Telephone: 07388 873401 Email: tworldtraining@gmail.com